Questions Drivers and Businesses Ask Us

Where the vehicle is, what it is, whether it rolls and steers, and where it needs to go. If you are on a shoulder or in a travel lane, lead with that.

Office hours are Monday through Friday, 8:00 AM to 5:00 PM. Service outside those hours depends on dispatch, so call to confirm rather than assuming a truck is available.

It is easier if you can, mainly for keys and access. If you cannot, arrange the keys and give us a number for whoever is meeting the truck or receiving the vehicle.

Call if you need help now. Use the request form for planned moves, transport between locations, or anything you would rather write out with addresses and dates.

That depends on the vehicle. All wheel drive, lowered suspension, damage, locked wheels, or a long distance move point to a flatbed. A rolling rear wheel drive vehicle on a short local move can often go on a wheel lift.

Usually, with winch work. Tell us if the wheels are locked, a wheel is missing, or the vehicle is off the pavement so the right truck and gear come out.

Yes. Bikes ride upright in a chock with soft straps rather than being strapped down by the frame. See the motorcycle towing page for how loading works.

There are limits, and they depend on the machine. Have the weight, length, width, and height ready, including attachments, and call to confirm availability before you schedule around it.

Hagerstown and the surrounding Washington County communities, including Williamsport, Boonsboro, Funkstown, Smithsburg, and Clear Spring, plus Greencastle in Pennsylvania.

No. Everything runs from 947 Commonwealth Avenue in Hagerstown. The towns on our service area pages are places we travel to, not places we have a yard.

Only if the receiving business allows after hours drops and has told you where to leave it. Confirm that before the tow so the vehicle is not sitting somewhere it should not be.

It comes down to distance, the truck required, the condition of the vehicle, and how difficult the load in is. You will hear the specifics on the call before anything is dispatched.